AVOID THE PAIN, BE DELIBERATE, FUND THE PLAN: “Different local governments will always be at different points and different levels of maturity along the asset management continuum. This is why we focus on outcomes and do not prescribe what to do in BC,” stated Glen Brown, Chair of Asset Management BC
Glen Brown coined the term Sustainable Service Delivery in 2010. He synthesized three themes – financial accountability, infrastructure sustainability, service delivery – into an easy to remember phrase. “My inspiration came from Guy Felio. He said, ‘It’s all about the service’, because infrastructure/ assets are worthless IF they do not provide a service. That is what resonated with me. Also, Guy Felio said, for any asset management approach to be successful, it must not focus on the infrastructure asset by itself. That way-of-thinking applies to nature and the environment as well,” stated Glen Brown.