FLASHBACK TO 2011: “The link between asset management and the protection of a community’s natural resources is emerging as an important piece in Sustainable Service Delivery,” foreshadowed Glen Brown, Chair of Asset Management BC, in a co-authored article that is one of the first articles to introduce Sustainable Service Delivery as an objective
Glen Brown is the visionary and thought leader who coined the term “sustainable service delivery”. This way of viewing the local government sphere of responsibility changes everything about how local governments do business in an era of rapid change. “Level-of-Service is the integrator for everything that local governments do. What level of service does a community wish to provide, and what level can it afford? Everyone will have to make level-of-service choices. Establish the level-of-service that is sustainable to protect watershed health,” stated Glen Brown.