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Water Treatment

Meeting customer expectations in a fluid utility environment

January 5, 2006

The increasing pressure on water utilities to meet growing regulatory expectations is well known. Customers are also clamoring for utilities' attention, demanding service, safety, and taste, and creating pressure from a different direction. Utilities' primary competition is the bottled water industry because of a public perception of greater safety and better taste.

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Scenario planning: A tool to manage future water utility uncertainty

January 5, 2006

This article, from the October 2005 edition of the AWWA “Journal”, takes a timely look at “Scenario planning: A tool to manage future water utility uncertainty.” This powerful tool can be used by strategic planners to frame the future, and is useful in guiding representatives of the public water supply community when planning for future uncertainty.

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