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Success Stories

    City of Surrey Implements Metering Incentive Program

    To help homeowners conserve water and save energy costs, the City of Surrey has implemented a voluntary water metering incentive program. The public outreach program that outlined the benefits of metering over flat rate services was key to the City of Surrey making the switch to water metering.

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    Durham Region

    Durham Region in partnership with Tribute Communities, Natural Resources Canada (NRCan) and the Federation of Canadian Municipalities, is attempting to define a new standard in efficiency in new home construction. The goal of this project is to establish new standards of water efficiency for low-density residential development

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    Toilet Certification and Consumer Satisfaction in North America

    Many of the early generation 6-litre toilet models sold in North America performed poorly and failed to meet consumer expectations for flushing performance. Yet virtually all of these models met all of the prevailing performance requirements to become certified. Water utilities were concerned over the negative customer feedback they were receiving regarding toilet fixtures that they had encouraged (through rebates) their customers to install. In response, 22 U.S. and Canadian utilities and other water interests, recognizing that toilet certification did not guarantee a high level of performance, sponsored the development of the independent Maximum Performance (MaP) Testing Program. This is now considered the de facto methodology for toilet performance testing throughout North America.

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    Village of Lumby Water-Use Efficiency Program

    In keeping with its newly adopted Water Conservation and Drought Contingency Plan, the Village of Lumby introduced a Stage-1 Water Conservation threshold that instituted water sprinkling regulations, a public education awareness program, and increased water-level monitoring for village wells.

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    The greening of tourist accommodation on Salt Spring Island

    The goal of this project was to look at how tourist accommodation operators on Salt Spring Island could adopt best water conservation practices. This tied into the 'Green Accommodations' initiative developed by the local Chamber of Commerce, one of the goals of which was to ensure that tourism on Salt Spring Island would become a beacon of environmental stewardship and a model for sustainability which the rest of the Gulf Islands could look to as an example of best practice in the industry.

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    Williams Lake conserves wisely

    In 2004, the City of Williams Lake undertook a major review of its water utility and associated management practices. The resulting documents—the “Williams Lake Water Conservation Plan” and the “Waterworks Bylaw”—identify water management and water conservation strategies that will protect and preserve our valuable water resource well into the future.

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    Peachland bailiff gathers info and enforces restrictions

    A water bailiff was hired for the summer of 2005 to help enforce Peachland’s watering restrictions, and to gain a better understanding of how water is used by both residents and growers. This will help the district make sound water management decisions now and in the future.

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    Salmon Arm

    The City of Salmon Arm’s WaterWise program manager, Eugene Lalonde, can now say with certainty that “residents favour wise water use.” Findings from in-home water audits conducted during the summer of 2005 show conclusively that residents are becoming more aware of the need for water-use efficiency, and are more prepared to take the necessary steps to achieve it.

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    Penticton survey identifies watering habits

    During the summer of 2005, the City of Penticton’s Water Smart Ambassadors surveyed residents to determine their watering habits. They were thrilled to find that 99 percent of those surveyed agreed that water conservation is important, and that the majority of residents have adopted the City’s new watering restrictions.

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    Lumby water-use efficiency project

    On July 20, 2005, the Village of Lumby launched its Water-use Efficiency Program. In keeping with the newly adopted Water Conservation and Drought Contingency Plan, a Stage-1 water conservation threshold was declared that introduced water sprinkling regulations, a public education program, and a more stringent water level monitoring program for village wells. This was well received by residents, and resulted in excellent voluntary compliance.

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