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Wally Wells

    AVOID THE PAIN, BE DELIBERATE, FUND THE PLAN: “Asset management for sustainable service delivery” is how communities can bridge the gap, or disconnect, between short-term and long-term thinking


    Glen Brown coined the term Sustainable Service Delivery in 2010. “My inspiration came from Guy Felio, one of the original gurus of asset management nationally. Guy said, ‘It’s all about the service’, because infrastructure/ assets are worthless IF they do not provide a service. That is what resonated with me. Also, Guy Felio said, for any asset management approach to be successful, it must not focus on the infrastructure asset by itself. That way-of-thinking applies to nature and the environment as well,” stated Glen Brown.

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    ASSET MANAGEMENT IS AN AWKWARD TERM AND CONFUSES EVERYONE: “We have managed assets for decades and understand what that is and what we are doing. Suddenly we took two very simple words, reversed them, and went from managing assets to asset management. The result? We confused everyone,” stated Wally Wells, Executive Director of Asset Management BC


    “An issue we have in communicating our message often seems to relate to the use and interpretation or misinterpretation of words or phrases. Too often we use technical terms within our own skill sets, not appreciating that others may not know what we are really saying. Asset Management, itself, is an intimidating term. The process of asset management or ‘managing assets’, is not new. The process, as defined today, just leads to better decisions across the entire organization for priority setting with limited budgets. However, we have succeeded in confusing everyone,” stated Wally Wells.

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    APPLICATION OF BC’S FRAMEWORK FOR SUSTAINABLE SERVICE DELIVERY: “There are many considerations in a local government’s budget every year. The questions asked should revolve around service and risk. Are you asking the right questions?” – Wally Wells, Executive Director, Asset Management BC


    “Asset Management BC has a program initiative underway to operationalize asset management. We have selected a cohort of seven local governments and First Nations communities in different regions. These are demonstration applications and cover a range of situations along the Asset Management Continuum. The understanding gained from this process will inform evolution and application of the BC Framework. We have asked each participating government to identify a barrier to sustainable service delivery. We are working our way through a process with each one to overcome that specific barrier,” stated Wally Wells.

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