Technology will transform the water utility workplace—from how utilities manage and use information to how they treat and monitor water. Understanding the nature of these changes and the appropriate use of technology can reduce costs, allow for better and quicker decision-making, and enable better management of increasingly complex information databases.
In this paper, the Canadian experience with water reuse and recycling is reviewed under five theme areas: technology; policy and regulation; research; public acceptance; and coordination. At present, water reuse and recycling in Canada is practiced on a relatively small scale and varies regionally depending on the availability of water supplies and regulatory flexibility.
An integrated water resources management model for Canada, “CanadaWater”, has been developed using the system dynamics simulation approach. The “CanadaWater” model takes into consideration dynamic interactions between quantitative characteristics of the available water resources, and water use that are determined by the socio-economic development level, population and physiographic features of Canada’s territory.
The increasing pressure on water utilities to meet growing regulatory expectations is well known. Customers are also clamoring for utilities' attention, demanding service, safety, and taste, and creating pressure from a different direction. Utilities' primary competition is the bottled water industry because of a public perception of greater safety and better taste.
Scenario planning is a powerful tool that can be used by strategic planners to frame the future, and is useful in guiding representatives of the public water supply community when planning for future uncertainty.