Industry studies in recent years have raised awareness of the magnitude of asset renewal and replacement needs in the water industry, but little comparative work has been done on asset management. To help fill this gap, the AWWA Research Foundation sponsored the study summarized in this article.
All utilities at one time or another find it necessary to upgrade facilities and expand capacity, especially as water and wastewater service needs continue to increase with the demands of growing populations. As utilities undertake such projects, engineers and operators enter a world of old records, manuals, and drawings—often stored in a confusing disarray—looking for information to help make a project more efficient and therefore more cost-effective.
An up-to-date customer information system (CIS) is an essential component of an effective water utility business. These systems are responsible for a wide range of key business activities including billing, managing credit and collections, tracking water consumption, and responding to customers' needs.
In 2004, the City of Williams Lake undertook a major review of its water utility and associated management practices. The resulting documents—the “Williams Lake Water Conservation Plan” and the “Waterworks Bylaw”—identify water management and water conservation strategies that will protect and preserve our valuable water resource well into the future.