Establishing service levels

Posted January 2006

By Tony P. Urquart and David C. Sklar

This article, which appears in the January 2005 edition of the AWWA Journal, argues that, “The goal of strategic asset management is to achieve service-level targets within defined cost and risk constraints. Business drivers influence how service-level targets are defined. Asset capabilities and business capabilities enable a utility to achieve its service level goals.”

The complete article defines “service levels,” lists the benefits of developing and measuring service levels, and outlines how utilities can develop achievable service levels. To access the article, click here.