ASSET MANAGEMENT BC NEWSLETTER (January 2011):”Actions and targets in Living Water Smart encourage ‘green choices’ that will foster a holistic approach to infrastructure asset management. Protection of a community’s natural resources is emerging as an important piece in Sustainable Service Delivery,” foreshadowed Glen Brown
Glen Brown is the visionary and thought leader who coined the term “sustainable service delivery”. This way of viewing the local government sphere of responsibility changes everything about how local governments do business in an era of rapid change. “Level-of-Service is the integrator for everything that local governments do. What level of service does a community wish to provide, and what level can it afford? Everyone will have to make level-of-service choices. Establish the level-of-service that is sustainable to protect watershed health,” stated Glen Brown.