ASSET MANAGEMENT FOR SUSTAINABLE SERVICE DELIVERY: “We call it Service Delivery Management, to keep the focus on the services and so all staff can see their role in it,” stated Jenn Wilson, Service Delivery Management Coordinator with the City of Salmon Arm (Fall 2023 issue of Asset Management BC Newsletter)
Asked to describe asset management – or service delivery management as the city is calling it, Jenn Wilson said it’s about balancing risk, cost and service levels. “So, it’s saying, we only have so much money, these are all the services we deliver… and if we cannot fund those service levels as is, how do we mitigate the risk for not funding them properly. So it is a lot of boring systems and spread sheets. I love them. But it’s gathering all the information on our assets, where they are, what condition they’re in, what’s the risk to the community if they fail us,” stated Jenn Wilson.